Frequently Asked Questions

Everything you need to know about shopping with Ajouter.

How long does shipping normally take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Ajouter accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

What should I do if my item arrives damaged?

Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.